Crisis Manager라 자청하는 많은 PR 담당자들은 좀더 분발해야 하겠다. 정말 맘에 드는 포스팅이다.
How do you make sure you and your firm don’t end up like Dick Fuld and Lehman?
1. Surround yourself with good people that challenge you to mitigate executive hubris (Dick Fuld’s problem in negotiating Lehman’s worth).
2. When there is a crisis, emulate other companies that have successfully managed through a crisis
3. The minute a crisis begins, hire a consumer research company to start polling consumer and client perceptions about your organization. Order continuous polling throughout the crisis which will help you avert a crisis of consumer confidence.
4. Identify five executives on your “crisis team”.
5. Develop a risk scenarios and contingent plans.
6. Identify a Public Relations expert who can help you through the crisis (before the crisis not during!).
7. Create a culture that is committed to challenging one another.
8. Create a board of director’s that has at least one “naysayer” on it. If they’re all yes people, you’re in trouble.
9. Make sure someone on the board has P&L expertise, preferably an entrepreneur…forget about the Fortune 500 guys! (forget about the cronies, you see how far that got Fuld).
10. Recognize your weak spots. (y chromosome issue—what is it you might miss? Why is BlackRock’s #2 a female? Think again!).
11. When there is a problem, develop the plan and get out in front of the issue right away. Don’t procrastinate, which includes a media plan!.
12. When people’s livelihood’s depend on you, it better not be about your ego, you need to serve the greater good.
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